Frequently asked question

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General Information

We specialize in a wide range of systems including automatic doors, gate operators, garage doors, car parking systems, bollards, turnstiles, and rolling shutters, catering to residential, commercial, and industrial sectors.
Yes, we operate across Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain, offering both product supply and full-service support.
Absolutely. We provide free site visits, diagnostics, and no-obligation quotes for all new installations and repair jobs.
Yes, all our products meet UAE safety standards and international quality certifications. We ensure compliance and secure installation every time.
We serve residential villas, offices, malls, warehouses, hospitals, government buildings, airports, and more.

Installation Process

Most installations are completed within a few hours to 1 day, depending on the size and type of the system.
We’ll guide you before the visit. Typically, we need a clear working area, power source, and access permissions if it’s in a secured facility.
All installations are carried out by our trained and certified in-house technicians, with years of experience in the UAE.
Yes, we offer flexible installation timing, including weekends or after business hours upon request.
Yes, our team provides a full usage demo, along with safety instructions and user manuals to ensure you're confident using your new system.

Maintenance & Care

We recommend servicing every 6 to 12 months, depending on usage intensity, to maintain optimal performance and safety.
Yes, we provide customizable AMC packages for all product types to ensure long-term reliability and priority service.
Maintenance includes lubrication, calibration, safety checks, part replacement (if needed), and software updates for automated systems.
Look for slow operation, strange noises, failure to open/close, remote delays, or any safety sensor issues.
Basic cleaning can be done by the user, but for mechanical, electrical, or automation systems, professional maintenance is strongly recommended to avoid voiding the warranty.

Product warranty

Most products come with a minimum 1-year warranty, and all spare parts replaced during service include a 6-month warranty.
Our warranty covers manufacturing defects, electrical malfunctions, and hardware failure under normal usage conditions.
Simply contact us via phone or WhatsApp, and we will schedule a free inspection to validate and resolve your claim.
Yes, warranty coverage can be transferred to the new owner if full documentation is provided.
Warranty does not cover physical damage, water intrusion, or unauthorized alterations or misuse of the product.

Customization options

Yes, we offer fully customizable sizes, colors, and finishes to match your property’s aesthetic and space.
Absolutely. Most systems can be equipped with GSM controllers, remote access, sensors, photo eyes, and automation.
Yes, we can integrate infrared photo sensors, safety edges, emergency stop buttons, and other safety components.
Yes, branding and custom printing options are available on select models upon request.
Definitely. We specialize in retrofitting existing manual systems with automatic motors and smart control boards.